FAQ's
ABOUT OOFOS
WHAT ARE OOFOS?
OOFOS are the original active recovery footwear brand, designed to support your feet and make yOO feel better!
After seeing a need not currently being met by the footwear industry, OOFOS were invented by a team of footwear veterans from the largest performance brands. They engineered OOFOS to help reduce load and stress, so your body can rebuild throughout the day. OOFOS are powered by our proprietary OOfoam™ an innovative, cutting-edge material that absorbs 37% more impact designed to help you recover without slowing you down.
OOFOS...
- cradles your arches
- reduces stress on sore feet, knees, and back
- enables a more natural walking motion
- reduces energy requirements at primary joints for walking
We aim to be your go-to shoe no matter the occasion, which is why OOFOS footwear comes in a variety of styles beyond just the typical sandals and slides worn after exercise. Whether you need to rejuvenate and recharge after a workout or just need a comfortable, supportive shoe to get you through your day empowered, OOFOS are here to support you and make yOO feel better.
WHERE ARE OOFOS MADE?
Our shoes are made in Vietnam, South Korea, and Indonesia depending on style and production capacity.
All of our foam footbeds are made in Vietnam or Korea, and for the sneaker-style OOmgs, they are assembled in Vietnam..
Products and Fit
WHAT IS THE DIFFERENCE BETWEEN OOFOS STYLES?
Our proprietary OOfoam™ technology and patented footbed design is the foundation of all OOFOS products. Every OOFOS product is designed to achieve: Simplicity, Lightweight, Flexibility, Free movement, Minimalist construction & Quality
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OOriginal:The OOFOS story begins with the OOriginal Sandal. This combination of sleek design and revolutionary OOfoam™ recovery technology lays the groundwork for all future styles and models.
- Sport:Features bold, hand-painted graphics on the upper strap for a sporty look.
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OOahh: An evolution of the OOriginal, featuring an agile OOfoam™ strap for additional support and comfort.
- Sport: Features bold, sporty, hand-painted graphics on the upper strap.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Sport Flex: A contemporary spin on the classic slide, with a sleek adjustable upper strap for a more optimal all-around fit.
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OOlala: Made with our patented OOfoam™, this sandal features a streamlined footbed that compliments every outfit, day or night.
- Luxe: Hand-painted treatments and prints bring some extra fun and expression to OOFOS’ classically comfortable slide.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colorful addition to any wardrobe.
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OOcloog: A versatile clog that brings unmatched comfort into your everyday work or leisure routine.
- Luxe: Hand-painted treatments offer an added note of color and creativity to everyday comfort.
- Limited Edition: Sold in limited quantities, these exclusive graphic treatments are a great colorful addition to any wardrobe.
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OOmg
- eeZee: A different take on the classic, made with a unique 4-way stretch woven canvas-like technology, these shoes contour the entire foot.
- Sport: The midsole of the OOmg Sport is accentuated by a tapered sidewall paired with our unique 4-way stretch FibreFlex upper that forms to your every move. Lightweight, flexible and ready to help yOO.
- Sport LS: The LS takes our athlete-inspired OOmg Sport and adds an integrated Lacing System, allowing for adjustable heel and midfoot lock, as well as lateral stability, while still providing maximum forefoot mobility in an athletic, closed-toe silhouette that’s ready to take on any season. Lightweight, flexible and ready to help yOO.
- OOcoozie
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- Low: The upper is constructed with a warm vegan sherpa material that is both recyclable and machine washable.
- Mule: The upper is constructed with a warm vegan sherpa material that is both recyclable and machine washable. Now in a mule style with an easy, no fuss, slip-on design for your on-the-go lifestyle.
- Thermo: Step out with OOfoam™ technology and Primaloft® hi-loft ultra insulation in a modern mule style built for colder temps.
WHAT WIDTH DO OOFOS COME IN?
With the exception of our OOlala, all OOFOS come in a medium unisex width. However, there are specific styles that we suggest for people that tend to have wider or narrow feet.
For people that have a wider set foot we highly recommend our the OOriginal and OOriginal Sport thong, or the OOahh Sport Flex slide sandals. The strap on our OOahh Sport Flex features an adjustable hook-and-loop closure upper which accommodates wide or narrow feet, as well as those with high insteps and arches.
If you tend to have a narrower foot, we suggest the OOlala thong as the foot bed shape is slightly narrower.
MY SHOE SIZE HAS A W OR M NEXT TO THE NUMBER, DOES THAT MEAN THEY'RE MEDIUM OR WIDE WIDTH?
At OOFOS, W will always denote "women's" and M will always denote "men's", to help determine which size is right for you. We do not offer wide width shoes at this time, so all our shoes will be a medium width with the exception of our OOlala sandal which is narrow. Unisex products will have the men's and women's sizing equivalents listed together, for example M5W7 or M10W12. The M and W denote which size it is for the respective gender, and not a medium or wide width.
DO I NEED TO BREAK IN MY OOFOS
While it may take some time to get used to the feel of our proprietary OOfoam™ and our patented footbed, OOFOS themselves need minimal to no breaking in.
OOFOS’ unique OOfoam™ material & patented footbed is designed to help you walk with your most natural gait. While the footwear itself should not need breaking in, it may take you a few minutes moving in the OOFOS to settle into this new sensation underfoot – and that’s a good thing! Recovery footwear has a different purpose than active footwear. If what we developed felt the same as everything you had felt before … well, we wouldn’t really be pioneering something new, would we?!
ARE OOFOS VEGAN?
Yes! OOFOS are completely vegan and contain no animal by-products.
CAN I WEAR SOCKS WITH MY OOFOS?
If it helps yOO feel the OO! All OOFOS are designed to be worn with or without socks, it is completely a matter of personal preference.
CAN I WEAR MY OOFOS TO WORKOUT?
OOFOS are great for casual walking and post-workout recovery. However, we do not recommend OOFOS footwear for exercise-specific activities.
WHAT IS THE HEEL-TOE DROP IN OOFOS?
The heel-to-toe drop in all OOFOS is 6mm, but due to the heel cup and elevated arch in our patented footbed design, the traditional approach to measuring drop does not translate from performance footwear.
WILL MY OOFOS STRETCH AS I WEAR THEM?
OOFOS are not designed to stretch significantly upon initial wear, and don't have a "break in" period. The OOFoam of brand new pair may feel more firm compared to older pairs, but as the footbed warms up to your unique feet you'll feel the same support and comfort you know and love. If your style and size feel uncomfortably firm or tight upon initial try on, we would suggest trying a different style or going up one half or whole size for a more comfortable fit.
DO OOFOS COME IN HALF SIZES?
Our OOmg styles (ie OOmg Low, OOmg eeZee low etc.) come in a limited range of half sizes.
All other styles (ie OOriginal, OOahh, OOcloog etc.) come in whole sizes only.
If you typically wear a half size, we suggest that customers who are women tend to size up to the nearest whole size, and customers who are men tend to size down to the whole size. While this general suggestion works for many and is a common pattern we see, every person may ultimately need to adjust to suit individual foot size and shape and fit preference. This is just a general suggestion from what we find works for most people that wear our footwear.
WHEN SHOULD I REPLACE MY OOFOS?
The bottom of the soles of your OOFOS are grooved for traction. These grooves wear down over time and when they do, it’s time to get a new pair. When the sole of any shoe wears down it can become slippery when wet because of the loss of traction.
DO OOFOS CONTAIN HARSH CHEMICALS, DYES, RUBBER, OR LATEX?
No, OOFOS do not contain harsh chemicals, dyes, rubber, or latex.
When designing OOFOS, our first priorities were safety and quality. Unlike inexpensive flip-flops typically constructed of EVA foam, OOFOS footwear is made using our proprietary, closed cell foam that only contains materials deemed non-toxic. Additionally, OOFOS are also painted with non-toxic paints.
OOFOS footwear does not contain rubber or latex, so those with latex sensitivity can safely wear any of our styles. You can feel good wearing OOFOS next to your skin.
ARE OOFOS SLIPPERY WHEN WET?
Like many other sandals, your feet can slip to the side if your OOFOS become very wet. If this happens, try to dry the footbed and walk with care until it is dry.
DOES OOFOS HAVE A WARRANTY?
YES! We provide a 6 month warranty on any pair purchased directly through one of our authorized dealers. Please see below for our warranty policy.
Every pair of OOFOS purchased from an authorized OOFOS dealer is warranted to be free of defects in material and workmanship for six months from the date of purchase. If, upon inspection, we determine there is a defect in your OOFOS, we will replace them with a new pair.
- Product in its entirety
- Bottom of soles showing tread
- Defective area
- Proof of purchase within warranty period
- Size/style/color of the shoe
SHIPPING
HOW LONG WILL MY ORDER TAKE?
Standard shipping can take around 5-10 business days** once the order is fulfilled.
* certain restrictions apply. Some rural fees will be charged on applicable remote areas.
** standard shipping from Richmond, BC
RETURNS, EXCHANGES AND WARRANTIES
DOES OOFOS HAVE A WARRANTY?
YES! We provide a 6 month warranty on any pair purchased directly through one of our authorized dealers. Please see below for our warranty policy.
Every pair of OOFOS purchased from an authorized OOFOS dealer is warranted to be free of defects in material and workmanship for six months from the date of purchase. If, upon inspection, we determine there is a defect in your OOFOS, we will replace them with a new pair.
- Product in its entirety
- Bottom of soles showing tread
- Defective area
- Proof of purchase within warranty period
- Size/style/color of the shoe
OTHER FAQ's
CAN I SELL OOFOS AT MY STORE?
Our OOteam is ever-expanding, and we’re so glad you want to be a part of it! If you are interested in becoming a retailer please visit our login page to place a request and we will send it to our great wholesale team for review:
DO I NEED TO BREAK IN MY OOFOS
While it may take some time to get used to the feel of our proprietary OOfoam™ and our patented footbed, OOFOS themselves need minimal to no breaking in.
OOFOS’ unique OOfoam™ material & patented footbed is designed to help you walk with your most natural gait. While the footwear itself should not need breaking in, it may take you a few minutes moving in the OOFOS to settle into this new sensation underfoot – and that’s a good thing! Recovery footwear has a different purpose than active footwear. If what we developed felt the same as everything you had felt before … well, we wouldn’t really be pioneering something new, would we?!
HOW DO I CLEAN AND CARE FOR MY OOFOS?
Keeping your OOFOS looking good is easy. OOfoam™ is a closed cell foam, so it doesn’t hold in any moisture or bacteria and minimizes odor so you can wear them anywhere and easily clean if they get dirty.
All OOFOS can be washed in cold water with mild soap. Our OOmg shoes can be machine washed on the gentle cycle using cold water. Simply air dry in a cool, shady spot. You can also use disinfectant wipes to clean the soles.
Do not put your OOFOS in the dryer as exposing OOFOS to high heat or prolonged direct sunlight will cause the material to shrink.
WHEN SHOULD I REPLACE MY OOFOS?
The bottom of the soles of your OOFOS are grooved for traction. These grooves wear down over time and when they do, it’s time to get a new pair. When the sole of any shoe wears down it can become slippery when wet because of the loss of traction.
CAN I WEAR MY OOFOS TO WORKOUT?
OOFOS are great for casual walking and post-workout recovery. However, we do not recommend OOFOS footwear for exercise-specific activities.
ARE OOFOS SLIP-RESISTANT?
Our shoes are not certified non-slip, so if non-slip is required by you workplace we advise taking that into consideration. While we don't have any certified slip resistant shoes scheduled to arrive in the near future, you can always sign up for our email list at the bottom of our to stay up to date on all our great new products, news, and sales
DO OOFOS CONTAIN HARSH CHEMICALS, DYES, RUBBER, OR LATEX?
OOFOS do not contain any toxic materials or chemicals. Simply place them outside or near some fresh air and the scent should dissipate. To help it to dissipate faster you can also clean your OOFOS in cold water with mild soap or throw them in the washing machine (no dryer – air dry) to resolve the scent.
DO OOFOS CONTAIN HARSH CHEMICALS, DYES, RUBBER, OR LATEX?
No, OOFOS do not contain harsh chemicals, dyes, rubber, or latex.
When designing OOFOS, our first priorities were safety and quality. Unlike inexpensive flip-flops typically constructed of EVA foam, OOFOS footwear is made using our proprietary, closed cell foam that only contains materials deemed non-toxic. Additionally, OOFOS are also painted with non-toxic paints.
OOFOS footwear does not contain rubber or latex, so those with latex sensitivity can safely wear any of our styles. You can feel good wearing OOFOS next to your skin.
HOW DO OOFOS FOOTWEAR HELP WITH RECOVERY?
Most people are wearing shoes that tell their feet where to move. This is because these shoes are very structured. Athletic shoes can be stiff as they quite often are geared for stability. Orthotics are designed to do the same thing. OOFOS shoes are about the "feel" and helping your feet and you to feel better! Our patented foot-bed design offers a lot of support and the OOfoam provides 37% more shock absorption than any other materials found in footwear. This translates to giving the feet and your body relief from the effects of weight bearing and thus helps the wearer recover from the physical demands of their activity, whether it be from sports, working or being on their feet all day.